At Aloha United Way, we are determined to build a better, more connected community for all. We work efficiently and collaboratively to develop effective solutions to our communities most pressing issues. We believe that each of us has the ability to create significant change in our community and that we have the ability to inspire others to do so as well. 

Our team is the heart and soul of our company and every experience that we provide to our donors, our partner agencies and our community.  Employees are empowered and encouraged to think creatively and outside of the box in all that we do to make a positive impact. We are a place that is continually evolving and where motivated, passionate and caring employee’s thrive.  Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs.

If you’re seeking a work environment that values your passion, new perspectives and a desire to make a positive impact in our community, and looking for a place that encourages big thinkers and fresh ideas, then you’re someone we want.  Interested candidates should fill out the employment application and submit it along with your resume and a detailed cover letter to We offer excellent benefits to our staff which include:

  • Medical, Vision, Dental, Prescription drug & Flex Spending benefits
  • Group Life & Long-Term Care insurances
  • Short-term & Long-term disability benefits
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Paid Time Off (PTO) Plans -vacation, sick & holidays
  • Civic Duty and Military Leaves
  • Parking or Bus Pass
  • Business Perks & Discounts
  • Tuition Discounts at accredited universities

“Aloha United Way's Mission is to bring resources, organizations, and people together to advance the health, education, and financial stability of every person in our community.  Core Values are the foundation by which we operate.  Employees at Aloha United Way have identified two sets of Values - Accountability/Transparency, Integrity, Respect, Trust & Compassion, and Excellence in Customer Service & Collaborative Solution-Seeking that reflect essential elements necessary for a productive, successful organization and work environment."

IT Support Specialist

Job details

Job Type

Number of hires for this role

Full Job Description

General Function

Ensures proper computer operation to ensure end users are able to accomplish general business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user support requests. Problem resolution may involve the use of diagnostic and help request tools, and may require the individual give in-person, hands-on help at the desktop level.

Essential Duties & FUnctionalities
· Fields incoming help requests from end users via telephone and e-mail in a courteous manner.
· Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
· Prioritizes and schedules issue resolution. Escalate issues (when required) to the appropriately experienced team member.
· Applies diagnostic utilities to aid in troubleshooting.
· Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
· Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring applications.
· Performs preventive maintenance when possible, including checking and cleaning of workstations, printers, and peripherals.
· Performs post-resolution follow-ups to help requests.
· Updates the inventory of all IT equipment such as monitors, keyboards, hard drives, and other components and equipment as necessary.
Perform other duties as assigned
· Windows 10 Pro
· Office 365, SharePoint, Teams
· Remote Desktop Services
· Active Directory user administration (Azure AD – future)
· Google Suite administration
· Zoom
· Adobe CC and Acrobat DC (installation and configuration)
· Polycom VOIP Phone configuration
· Network copier/printer configuration
· Desktop hardware setup and configuration (Microsoft Surface Laptops)
* Remote support software
Minimum Requirements
Minimum of high school education or equivalent.
Minimum 2 years of related work experience
Experience with desktop & peripheral systems
Experience with MS Windows and Office applications
Experience working in a team-oriented, collaborative environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
Knowledge of basic computer architecture and operating systems
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Liaise with third-party support and PC hardware/software vendors
Ability to conduct research into systems issues and products as required
Highly self motivated and directed
Keen attention to detail
Strong customer service skills
Good written and oral communication skills
Occasional evening and weekend work to meet deadlines
Lifting and transporting of heavy to moderately heavy objects, such as computer equipment and peripherals
Job Type: Full-time
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Monday to Friday
COVID-19 considerations:
Our office is temporarily remote during the pandemic but you may be required to come into the office for essential duties in this role.
Bachelor's (Preferred)
Work Location:
One location
Company's website:
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
Work Remotely:
COVID-19 Precaution(s):
Remote interview process
Personal protective equipment provided or required
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.