JOB OPPORTUNITIES

BE PART OF OUR TEAM

At Aloha United Way, we are determined to build a better, more connected community for all. We work efficiently and collaboratively to develop effective solutions to our communities most pressing issues. We believe that each of us has the ability to create significant change in our community and that we have the ability to inspire others to do so as well. 

Our team is the heart and soul of our company and every experience that we provide to our donors, our partner agencies and our community.  Employees are empowered and encouraged to think creatively and outside of the box in all that we do to make a positive impact. We are a place that is continually evolving and where motivated, passionate and caring employee’s thrive.  Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs.

If you’re seeking a work environment that values your passion, new perspectives and a desire to make a positive impact in our community, and looking for a place that encourages big thinkers and fresh ideas, then you’re someone we want.  Interested candidates should fill out the employment application and submit it along with your resume and a detailed cover letter to hr@auw.org. We offer excellent benefits to our staff which include:

  • Medical, Vision, Dental, Prescription drug & Flex Spending benefits
  • Group Life & Long-Term Care insurances
  • Short-term & Long-term disability benefits
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Paid Time Off (PTO) Plans -vacation, sick & holidays
  • Civic Duty and Military Leaves
  • Parking or Bus Pass
  • Business Perks & Discounts
  • Tuition Discounts at accredited universities

“Aloha United Way's Mission is to bring resources, organizations, and people together to advance the health, education, and financial stability of every person in our community.  Core Values are the foundation by which we operate.  Employees at Aloha United Way have identified two sets of Values - Accountability/Transparency, Integrity, Respect, Trust & Compassion, and Excellence in Customer Service & Collaborative Solution-Seeking that reflect essential elements necessary for a productive, successful organization and work environment."
 

IT Support Specialist

Job details

Job Type

Full-time
Number of hires for this role
1

Full Job Description

General Function

Ensures proper computer operation to ensure end users are able to accomplish general business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user support requests. Problem resolution may involve the use of diagnostic and help request tools, and may require the individual give in-person, hands-on help at the desktop level.

Essential Duties & FUnctionalities
 
· Fields incoming help requests from end users via telephone and e-mail in a courteous manner.
 
· Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
 
· Prioritizes and schedules issue resolution. Escalate issues (when required) to the appropriately experienced team member.
 
· Applies diagnostic utilities to aid in troubleshooting.
 
· Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
 
· Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring applications.
 
· Performs preventive maintenance when possible, including checking and cleaning of workstations, printers, and peripherals.
 
· Performs post-resolution follow-ups to help requests.
 
· Updates the inventory of all IT equipment such as monitors, keyboards, hard drives, and other components and equipment as necessary.
 
Perform other duties as assigned
 
Technical
 
· Windows 10 Pro
 
· Office 365, SharePoint, Teams
 
· Remote Desktop Services
 
· Active Directory user administration (Azure AD – future)
 
· Google Suite administration
 
· Zoom
 
· Adobe CC and Acrobat DC (installation and configuration)
 
· Polycom VOIP Phone configuration
 
· Network copier/printer configuration
 
· Desktop hardware setup and configuration (Microsoft Surface Laptops)
 
* Remote support software
 
Minimum Requirements
 
Education:
 
Minimum of high school education or equivalent.
 
Experience:
 
Minimum 2 years of related work experience
 
Experience with desktop & peripheral systems
 
Experience with MS Windows and Office applications
 
Experience working in a team-oriented, collaborative environment
 
Skills:
 
Ability to effectively prioritize and execute tasks in a high-pressure environment
 
Knowledge of basic computer architecture and operating systems
 
Proven analytical and problem-solving abilities
 
Ability to effectively prioritize and execute tasks in a high-pressure environment
 
Liaise with third-party support and PC hardware/software vendors
 
Ability to conduct research into systems issues and products as required
 
Highly self motivated and directed
 
Keen attention to detail
 
Strong customer service skills
 
Good written and oral communication skills
 
Other:
 
Occasional evening and weekend work to meet deadlines
 
Lifting and transporting of heavy to moderately heavy objects, such as computer equipment and peripherals
 
Job Type: Full-time
 
Benefits:
 
401(k)
 
401(k) matching
 
Dental insurance
 
Disability insurance
 
Employee assistance program
 
Flexible spending account
 
Health insurance
 
Life insurance
 
Paid time off
 
Professional development assistance
 
Vision insurance
 
Schedule:
 
Monday to Friday
 
COVID-19 considerations:
 
Our office is temporarily remote during the pandemic but you may be required to come into the office for essential duties in this role.
 
Education:
 
Bachelor's (Preferred)
 
Work Location:
 
One location
 
Company's website:
 
 
Benefit Conditions:
 
Waiting period may apply
 
Only full-time employees eligible
 
Work Remotely:
 
No
 
COVID-19 Precaution(s):
 
Remote interview process
 
Personal protective equipment provided or required
 
Social distancing guidelines in place
 
Virtual meetings
 
Sanitizing, disinfecting, or cleaning procedures in place
 
Today
 
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