Job Opportunities

Aloha United Way (AUW) is currently accepting resumes from qualified candidates for the open positions listed below.  Interested candidates should submit a resume and detailed cover letter highlighting their qualifications and salary requirement, and submit to hr@auw.org.

Program Supervisor, 2-1-1

Under the direction of the Director of Community Impact, directly responsible for the day-to-day operations of the 2-1-1 Information & Referral (I&R) call center. 

ESSENTIAL DUTIES/RESPONSIBILITIES:

Is a member of the Community Impact department:

  • Communicates information with volunteers, agencies, donors, 2-1-1 Staff and colleagues.
  • Organizes, prepares, attends, facilitates, and reports on meetings as required.
  • Develops and manages volunteer/student intern opportunities.

Plans, organizes, coordinates and directs the AUW 2-1-1 program.

  • Manages the formulation of operating policies and procedures for the 2-1-1 Department, including gathering, analyzing and presenting information on 2-1-1 operations. Works with director in the planning and organizing of AUW 2-1-1 systems, processes, and programs.
  • Manages the 2-1-1 resource Database to ensure high quality, accurate and up-to-date provision of information and referrals to clients as well as data quality intake.  
  • Coordinates technical assistance to meet standards. Maintains the operation of telephones, computer systems and related equipment for the call center.
  • Schedules I&R Specialists and assures adequate program coverage, and covers phones on an as-needed basis.
  • Monitors AUW 2-1-1 operational indicators for quality assurance, including call delay, abandonment, volume of calls and caller satisfaction and reports those measures appropriately.  Coordinates the collection of data on community needs and outcomes information from the AUW 2-1-1 program as needed.
  • Coordinates AUW 2-1-1’s participation in program outreach events, including selecting and scheduling the event, preparing materials and providing adequate coverage for the event.
  • Fosters collaborative efforts and relationships with other agencies or programs.    

OTHER DUTIES/FUNCTIONS:

  • Trains selected staff to work in the phone service center for expanded, after-hours coverage during a community disaster.
  • Attends special events as needed.
  • Performs other duties as assigned.
QUALIFICATION REQUIREMENTS:
 
Skills/Knowledge:  At least three (3) years of supervisory experience.  Previous experience in a call center, customer service, quality assurance, and/or database management preferred. Working knowledge of personal computers and software.  Ability to meet demands with providing assessment, information and referral to clients.  Must have good communication and interpersonal skills, ability to communicate both orally and in writing, and must be comfortable making public presentations.

Education/Experience: Graduation from an accredited college or university.  Two (2) years experience working in the social, health and/or human services industry required, or any combination of education and experience which would provide the knowledge, skills and abilities to perform the essential duties of this position.  Non-profit experience helpful.

Other Requirement:  Use of own car to attend meetings or functions at off-site locations. 

Work Schedule:  Monday - Friday, during shift hours.    Additional hours will be required on an as-needed basis.  The 2-1-1 Program Supervisor must be available and may be required to work 12-hour shifts, seven (7) days per week to assist with call center operations during a response to a large-scale community disaster.


    Manager, Major Gifts

    Primary responsibility includes managing the overall success of the Major Gifts Campaign. Works closely with Vice President to recommend and execute creative strategies to assure sustained growth and development of Aloha United Way’s donor base - Tocqueville Society, Affinity Groups (i.e. Women United), Leadership and Legacy Givers and through the solicitation of personal gifts, fundraising events and sponsorship sales. Reports to the Vice President (VP) of Fundraising & Major Gifts.

    ESSENTIAL DUTIES/RESPONSIBILITIES:

    1. Assists the VP of Fundraising and Major Gifts and campaign team to develop fundraising strategies and tools, set goals, develop timetables and work plans for a successful major gifts campaign.
    • Tocqueville Society: Plans, organizes, provides direct support and management of Tocqueville Society members and activities including projects, special initiatives and special event fundraisers. Provides timely and excellent one-on-one donor-centric or customer service to Tocqueville Society members to ensure their satisfaction with the donation/designation process.
    • Affinity Groups: Responsible for the membership and revenue growth of the Affinity Groups to include the Women United and other opportunities through solicitation of personal gifts, fundraising events and sponsorship sales.
    • Leadership Givers: Assists with creating, implementing and monitoring a leadership giving program that recognizes leadership givers, motivates them to increase their giving and provides additional contact outside the annual campaign.
    • Legacy Givers: Assists with creating, implementing and monitoring of a sustainable Legacy Giving Program.
    1. Creates a recruitment & retention plan for Tocqueville Society and affinity groups and works in conjunction with the marketing director to provide materials, event logistics and media relations.
    2. Develops and maintains databases and financial tracking systems for Tocqueville Society and affinity groups. Monitors and manages reports of Tocqueville pledges and special events submitting internal reports as required on a timely basis.
    3. Assists in all Aloha United Way initiatives, projects and events as needed and serves on various committees as requested. Other duties: During campaign season, assists with campaign functions, and attend Campaign meetings and special events, as needed.
    QUALIFICATION REQUIREMENTS:

    Education, Skills & Experience:

    • Graduation from an accredited college or university with a major in business administration, communications, or related field.
    • Minimum of three (3) years of increasingly responsible experience in fund development soliciting major gifts or nonprofit related experience, including at least one (1) year in communications or marketing or equivalent combination of education and experience.
    • Experience working with volunteers and knowledge of nonprofit operations preferred.
    • Must have experience as an advance user of excel and knowledge in ANDAR database (or fundraising software) preferred.
    • Excellent skills in relationship management, team building, problem-solving, public speaking and executive presentation. Excellent written and verbal communication skills. Ability to interface with high level donors, volunteers, CEOs and senior management. Able to work independently, takes initiative and be self-motivated.

    Other Requirement: A valid driver's license and vehicle are required.

    Work Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m. This is an exempt position and requires additional hours beyond office hours, including weekends and evenings on an as-needed basis.

     


    “Aloha United Way's Mission is to build a stronger, healthier community by partnering with business, labor, government, and nonprofit organizations to deliver measurable and sustainable solutions. Core Values are the foundation by which we operate.  Employees at Aloha United Way have identified two sets of Values - Accountability/Transparency, Integrity, Respect, Trust & Compassion, and Excellence in Customer Service & Collaborative Solution-Seeking that reflect essential elements necessary for a productive, successful organization and work environment."

    Employee Benefits:

    • Medical, Vision, Dental, Prescription drug & Flex Spending benefits
    • Group Life & Long-Term Care insurances
    • Short-term & Long-term disability benefits
    • 401(k) retirement plan
    • Employee assistance program
    • Paid Time Off (PTO) Plans -vacation, sick & holidays
    • Civic duty and Military leave
    • Parking or Bus Pass
    • Business Perks & Discounts