Thank you for your interest in the Hawai‘i Utility Bill Assistance Program. Due to high demand for assistance, this program’s funds have been depleted. Aloha United Way has stopped accepting new applications for this program.

Please consider contacting Aloha United Way’s 211 helpline to see if you may be eligible for other services or assistance programs in your area. 211 programs provide information and referrals about available community services. 211 may have information about resources like rent assistance, food, transportation, and healthcare programs. 

Simply dial 211 or visit www.auw211.org.

The Hawai‘i Utility Bill Assistance program was created to help Hawaiʻi residents who are financially affected by the pandemic and who have fallen behind on their payments to electric, water, sewer and gas utilities.

Thousands of residential customers who meet eligibility requirements can receive one-time assistance of funds up to $750. That amount will be paid to one utility or split among several.

Hawaiian Electric is the founding sponsor of this statewide program to help qualifying families recover from the economic hardship caused by the COVID-19 pandemic. many local community members also contributed.

Hawaiian Electric pledged $2 million in shareholder money from its parent company, Hawaiian Electric Industries (HEI), to the Hawai‘i Utility Bill Assistance Program, which is being distributed to the community through Aloha United Way on Oʻahu in partnership with Hawai‘i’s local United Way chapters.

More information: FAQ   Utility List   Press Release


For assistance and additional questions, contact: utilityhelp@auw.org