Sonia has always been outgoing and she generally has an upbeat disposition -- but she doesn’t mince words. When asked why she reached out to the AUW 2-1-1 helpline several months ago, she was very clear. She called for information about rent and utility relief programs because she couldn’t make ends meet if she didn’t have the income she usually makes as a server. “I am so thankful that AUW has helped me,” she said. “I don’t have to worry about being evicted right now and I have some peace of mind. I can almost forget there’s a pandemic if I don’t go outside. And I wish others didn’t have to worry either.”

Does Sonia think AUW’s 2-1-1 can continue to make a difference in the COVID-era? “Absolutely. People don’t realize there is help available when they call 2-1-1. Information about rental help, food banks, even shelters for some people. And there’s no shame in reaching out. Everyone needs help sometimes…”

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