Job Posting | Director of Information Technology

Report to and work closely with the Chief Operating Officer and as a member of the management team, to direct and manage Aloha United Way’s (AUW) information technology servers, systems, networks, security, program development and database management functions and internal staff support.

Job Type: Full-time

Compensation: $85,000 - $91,000

Work Location: Honolulu, HI

Ability to commute/relocate: Reliably commute or planning to relocate before starting work (Required)

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Essential Duties and Responsibilities

~ Develop and implement IT strategies and initiatives to support the organization's goals, and collaborate with all departments to address technology needs, and execute appropriate solutions for operational efficiency and agency initiatives.

Oversee the day-to-day operations of the IT department and systems administration, ensuring efficient and effective delivery of IT services and employee support. Current systems include email, customer relationship management, financial, online donation, grant management software, 211 platform improvements, and shared file servers.

Manage a staff of two and serve as a member of new agency wide data working group,providing guidance, coaching, and performance evaluations.

Hold primary responsibility for the security of the organization's data, systems, and networks and provide expertise in risk management and cybersecurity measures. Maintain security protocols, and ensure staff are trained in changes to policy or timely updates.

Development and Community Impact systems. Build a strong understanding of system application, functions, and operational requirements and hold system oversight responsibility to ensure integrity of donor data and financial records.

Ensure IT department is effectively serving as staff trainers for onboarding, orientation, access, and technical aspects of all database systems, with a strong customer service focus as a department.

Develop and maintain IT policies, procedures, and documentation and train staff to ensure compliance with industry standards and regulations, including external compliance validations.

Monitor IT budgets and expenditures to ensure cost-effectiveness.

Develop a deep understanding of available data to help inform program and operational strategies and implement improvements to optimize performance, and provide data reporting and analysis support to all internal customers.

Support a multi-department Stratus Live CRM integration with Finance, Resource

Manage single-direction and bi-directional synchronization of CRM data with legacy SQL server pledge and donation data using data integration software.

Coordinate and direct the AUW MIS program, including cross-dept needs analysis, vendor selection and tracking, and procurement in coordination with external providers.

Manage vendor relationships and negotiate contracts for IT products and services, and serve as primary technical point of contact and contract manager for external providers supplying equipment or services to AUW for IT Infrastructure and applications and technology-based initiatives, including phone and web-based systems.

Work closely with and as part of the management team, and actively and competently support inter-departmental initiatives.

Promote a positive working environment conducive to teamwork and encourage active participation of IT department in staff building and team-related activities.


Provide direct supervision and guidance to assigned staff, currently a system administrator and data analyst role.

Develop and manage the department budget and agency IT resource and capacity plan.

Work outside normal office hours to include evenings or weekends and additional hours during peak times and when otherwise required.

Represent AUW at appropriate community events and in professional organizations.

Maintain a safe and organized working environment.

Adhere to the policies and procedures described in the AUW Employee Handbook.

Keep the COO and leadership informed of significant issues that jeopardize the achievement of objectives, areas not being addressed, as well as share successes to build inspiration and promote best practices.

Attend management and staff meetings.

Stay updated on AUW’s long-range strategic plan, goals and opportunities, and understand community programs and donor needs.

Maintain effective communication on IT activities, capacity, and work with all departments.

Other Functions

Maintain collaborative working relationships with AUW staff and external customers

Serve on integrated staff teams assigned to cross-departmental branding projects

Perform other duties as assigned

Preferred Qualifications


Minimum of (5) years experience in computer systems, operations, programming and designing, with at least three (2) years in a management or supervisory capacity, or any combination of education and experience that provides the knowledge, skills and abilities to perform the essential duties of this position.
Graduation from an accredited college or university with coursework in computer science, public or business administration preferred, but significant demonstrated experience listed above is equally valued.
Experience in installation/upgrade/maintenance of critical financial, communications, operational, and security computer systems is required.
Ability to learn and build expertise in new platforms and be the go-to resource for the organization required.
Experience in a medium-sized or non-profit organization, experience in operations or program management, and/or previous experience working in an IT team environment preferred.


Broad and varied knowledge of IT infrastructure, programming, operations, applications and management information systems for a mid-size organization, including network administration, cloud platforms, MS 365, CRMs, programming languages and ideally, hardware installation.

Skills in installation of onsite networks, monitoring, and communication systems

Experience in risk management and implementing cybersecurity measures and validation

Knowledge to provide effective ongoing training, staff oversight, and knowledge of supervisory practices and techniques.

Experience in process and SOP documentation for IT related operations.

Able to evaluate and negotiate with external vendors.

Able to work independently as well as actively contribute as a team member

Excellent communication and interpersonal skills and strong ability to communicate orally and in writing.

Strong ability to manage and delegate work on concurrent assignments and meet deadlines, and to communicate appropriately to manage and meet expectations.

Required Qualifications

~ Must be authorized to work in the United States.

~ Must be able to pass a background check.

~ Must be able to pass a drug test.

~ Must be located on Oʻahu or have pre-existing plans to be on Oʻahu

What We Offer

A collaborative environment where each member is dedicated to supporting a community focused non-profit agency. Your continuous learning and growth are encouraged, and your successes and contributions are celebrated in a supportive but fast-paced and outcome-oriented team environment.

Benefits and Compensation

Full 100% Medical Coverage
85% Medical Coverage for Dependents
Medical Coverage includes:
401k and ROTH Plans with up to 4% Company Match
15 Paid Vacation Days
15 Paid Sick Time Days
14 Paid Company Holidays
Monthly Paid Volunteer Hours
Life Insurance
Short and Long-term Disability Insurance
Long-term Care Insurance
Identity Theft Protection Insurance
Ergonomics Reimbursement
Employee Assistance Program
Access to Remote Learning, Development, and Training Certifications
Employee Discounts and Perks

***Benefits are subject to a waiting period.

About Aloha United Way

Aloha United Way is a non-profit agency that has been serving Oahu for over 100 years. We bring resources, organizations, and people together to advance the health, education and financial stability of every person in our community.

Leading With Equity

We believe that diversity, inclusion, equity, and justice are essential for a healthy society. It is our responsibility to actively practice and promote these values and condemn all forms of discrimination in our daily work.

Aloha United Way recognizes the impacts of colonialism, structural racism, ethnic discrimination, and other forms of oppression that have had significant and disproportionate influences on generations of people in Hawai’i. We acknowledge that these inequities are the result of systems and practices that have contributed and continue to contribute to persistent disparities. Each community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

Aloha United Way funds impact-based programs to improve the socio-economic status, health outcomes, education, and overall well-being of Native Hawaiian and other historically marginalized communities, and is committed to working with community partners to co-create solutions with Native Hawaiian, Black, Indigenous, and People of Color (BIPOC) that dismantle these systemic inequities and create an equitable and just Hawai’i where everyone has access to the resources, support, opportunities and networks needed to thrive.

Equal Opportunity Employer

Aloha United Way is an equal opportunity employer and committed to building an organization that is diverse, and a work environment that is safe and inclusive for all employees. We recognize that generations of Native Hawaiians, people of color, people from working class backgrounds, women, and LGBTQ+ people have been marginalized. Because we believe that these communities must be centered in the work we do, we strongly encourage applicants from these identities to apply. Candidates from all spectrums of race, ethnicities, national origins, ages, sexual orientations, gender identities, religions, socio-economic backgrounds, and levels of physical abilities are welcome to apply. AUW values a wide range of experience and encourage candidates to submit applications even if candidates do not meet all preferred criteria.